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FREQUENTLY ASKED QUESTIONS
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Select the desired color on the product page: its availability will be displayed next to the price. Another color for the same model may have different availability. For restock lead times, please contact our team before ordering.
On the product page, select a color swatch. Check the displayed color name and the corresponding photos, then locate this color in your cart before checking out.
The price displayed for an optical frame corresponds to the frame only. Prescription lenses are offered at an additional cost via the lens selection button when available. The configurator shows the total before adding to the cart.
Yes, we offer international shipping to destinations served by our carriers.
Metropolitan France: free Mondial Relay pickup point delivery, with no minimum purchase required; home delivery for €9.90. For international orders, delivery is subject to a charge: costs vary by country and are specified before payment.
Kering and other brands: 1 to 2 days for preparation, then 2 to 3 business days for delivery. Luxottica: 1 to 2 days for preparation, then 5 to 8 business days for delivery.
Equipment with prescription lenses, all brands: total lead time of 5 to 8 business days, including preparation, manufacturing, assembly, and delivery, from the receipt and validation of all elements required for the order.
For orders containing multiple items, the longest lead time applies to the entire order. Lead times are not cumulative.
A pre-order or restocking lead time indicated for your frame takes precedence over these estimates. For international shipments, transit times may vary depending on the destination and the carrier.
Alma and Klarna are offered based on your order's eligibility. The available options, payment schedules, and any applicable fees are displayed at the checkout stage. You can also consult our dedicated payment page.
Upon shipment, you will receive an email with a tracking link. If you need any assistance, please write to contact@frenchoptic.fr, including your order number.
Write to contact@frenchoptic.fr. For an existing order, please include your order number. You can also visit our Contact page.